Job Overview: The Expert Laundress is a hands-on role responsible for the day-to-day execution of laundry and wardrobe management for a large luxury private estate on Maui.

This role requires expert-level laundry and wardrobe management skills, exceptional attention to detail, and the ability to both perform and lead at the highest standards.

Key Competencies:
• Expert Laundress with deep fabric and garment-care knowledge
• Exceptional attention to detail
• Master-level ability to comprehend, retain, and execute SOPs
• Calm, professional, and service-driven demeanor
• Highly organized with a strict quality-control mindset
• Strong communication skills
• Discreet, trustworthy, and emotionally intelligent

Required Qualifications:
• 5+ years of verifiable experience in luxury private estate housekeeping, five-star resorts, or ultra-high-end residential service.
• Documented expert-level laundry and wardrobe experience.
• Proven experience in:
  • Guest hospitality
  • High-end cleanliness and presentation standards
• Physical ability to perform hands-on work for extended periods.

Areas of Responsibility:

1. Expert Laundry & Wardrobe Management

• Serve as the lead expert laundress for the estate.
• Perform and oversee:
  • Personal laundry
  • Fine linens and bedding
  • Couture, delicate fabrics, and specialty garments
  • Pressing, steaming, and professional finishing
• Maintain detailed fabric-care protocols.
• Manage wardrobe organization.
• Determine outside specialty cleaning when required.
• Train all team members on proper laundry and wardrobe SOPs.
• Audit laundry quality daily to guarantee flawless execution.

2. SOP Compliance, Auditing & Quality Control

• Master all Standard Operating Procedures (SOPs) for:
  • Laundry & garment care
  • 90%: Linen shirts, swimwear, athletic wear
  • 10%: High-end garments (rare but must be capable)
• Conduct daily and weekly audits to guarantee:
  • Consistent execution
  • No procedural drift
  • Immediate correction of variances
• Maintain documentation of training, audits, and performance issues.

Start Date: ASAP