Job Overview: The Executive Housekeeper is a hands-on operational leader responsible for the day-to-day execution of all interior housekeeping, laundry, and hospitality services for a large luxury private estate on Maui. This role requires expert-level laundry and wardrobe management skills, exceptional attention to detail, and the ability to both perform and lead at the highest standards.

This individual serves as the operational bridge between ownership requests, the Estate Manager, and the housekeeping team (including laundress), ensuring that all directives, SOPs, and service expectations are clearly communicated, properly trained, and consistently audited for perfection.

Key Competencies:

• Exceptional attention to detail
• Master-level ability to comprehend, retain, and execute SOPs
• Strong training and coaching capability
• Calm, professional, and service-driven demeanor
• Highly organized with a strict quality-control mindset
• Strong communication skills
• Discreet, trustworthy, and emotionally intelligent
• Thrives in a hands-on leadership role

Required Qualifications:

• 5+ years of verifiable experience in luxury private estate housekeeping, five-star resorts, or ultra-high-end residential service.
• Prior leadership of housekeeping teams and/or vendor housekeepers.
• Proven experience in:
• Guest hospitality
• High-end cleanliness and presentation standards
• Physical ability to perform hands-on work for extended periods.

Areas of Responsibility:

1. Hands-On Housekeeping

• Personally perform daily and deep-cleaning functions to luxury estate standards.
• Maintain pristine presentation of all living spaces, guest suites, storage areas, and back- of-house rooms.
• Oversee daily cleaning, item placement, and readiness for owners and guests.
• Execute detailed pre-arrival and post-departure turnovers.

2. Leadership of Internal Team & Outside Vendor Housekeepers

• Direct and train both internal staff and contract vendor housekeepers.
• Set daily work priorities and room rotations.
• Ensure staff presence aligns with occupancy, events, and guest schedules.
• Conduct:
• On-the-job training
• Performance monitoring
• Immediate corrective action when standards are not met
• Maintain professional appearance, demeanor, and discipline across the team.

3. Principal & Estate Communication

• Receive, interpret, and disseminate all household and personal requests from the Principals.
• Ensure instructions are:
• Clearly communicated
• Properly documented
• Accurately executed
• Serve as the primary household conduit for interior service-related communication.
• Provide real-time updates to the Estate Manager on status, concerns, and completions.

4. SOP Compliance, Auditing & Quality Control

• Master all Standard Operating Procedures (SOPs) for:
  • Cleaning protocols
  • Guest services
• Train the team thoroughly on all SOPs.
• Conduct daily and weekly audits to guarantee:
  • Consistent execution
• No procedural drift
  • Immediate correction of variances
• Maintain documentation of training, audits, and performance issues.

5. Hospitality, Guest Service & Table Service

• Deliver high-level hospitality service, including:
  • Formal and casual table setting
  • Meal service
  • Beverage service
  • Guest room preparation
• Attend to guests professionally, discreetly, and anticipatory.
• Coordinate with the Estate Manager and Operations Manager for events and entertaining.
• Ensure all guest-facing service meets five-star private estate standards.

6. Inventory, Linens & Supply Management

• Manage:
  • Household and hospitality linens
  • Cleaning products and chemical inventory
  • Guest amenities
• Track product usage and reorder levels.
• Ensure consistent availability of high-quality supplies.
• Maintain safety data sheets and storage protocols.

Start Date: ASAP